Patient Guide

You can feel confident in the skills, expertise and passion of our staff and the doctors. It is our ongoing endeavour to offer you personalized care and the most convenient healthcare experience whether you are here for emergency or preventative care, treatment for acute or chronic illness or rehabilitation.

Our patient guide is a list of pointers that can acquaint you with the hospital and give you some idea of what to expect during your stay in the hospital. The rights and responsibilities highlight you role and also empower you to understand our process.

RIGHTS

1) To know the identity, professional status and role of all those involved in your care.

2) To receive considerate non-discriminatory care during treatment procedures and examinations.

3) To be able to pursue your personal religious beliefs.

4) To receive complete information about the illness, diagnosis, treatment and prognosis in a language that can be easily understood by you.

5) To know all treatment options including their risks and benefits, estimated cost and the financial implications in the event of a change in patient condition and treatment.

6) To be involved in all aspects of your care and participate in critical decisions related to treatment and consent to be sought prior to high risk/invasive procedures.

7) To be educated about the medications, diet and other aspects of the treatment procedures including unanticipated outcomes.

8) To experience complete confidentiality in all aspects of your care and refuse or permit the release of any medical or other related information.

9) To refuse a recommended treatment to the extent permitted by law, and be informed about the medical consequences.

10) To examine and receive an explanation of all medical records and bills.

11) To be able to lodge a complaint and be made aware of the process of redressal.

RESPONSIBILITIES

1) To follow the treatment plan recommended by your healthcare team.

2) To accept responsibility if you refuse treatment or do not follow your healthcare team’s/physician’s advice.

3) To report perceived risks and unexpected changes in your condition to your healthcare team.

4) To fulfill all financial obligations as per the hospital policy.

5) To provide accurate and complete personal information including full name, contact details, date of birth, insurance details, employer information whenever necessary.

6) To provide accurate and complete information concerning present complaints, past medical history, hospitalizations, medications and other matters related to the patient’s health. Your healthcare team should be informed about any known allergies or reactions you have had in the past.

7) To follow visiting hours of the hospital and limit the number of visitors.

8) To recognize and respect the rights of other patients, families and staff.

9) To respect the property of other patients and of the hospital.

10) To observe hospital rules and regulations affecting patient care and not conduct any activity (like smoking, consumption of alcohol etc.) that will disrupt the work of the hospital.